Frequently asked questions
What is the Best Product for me?
This is an excellent question. What are you looking for? What kind of beard do you have? Do you like it with or without smell? We have full or range Products, and you can try all of the them to fit your needs, but we are always recommend start with a Beard Starter Kit for quality and content.
What is the difference between beard Oil and Balm?
We recommend Beard Oil for Short Beards and Beard Balm for Bigger Beards ( they contain Beeswax, Shea Butter and Cocoa Butter) and help to moisturise bigger beards better.
How are our products made?
All our products are handmade by us in Copenhagen, Denmark. we buy all the ingredients and we create the product one by one, we label by hand all our products, we add them into their packaging and we are shipped by ourselves. Everything is done with great love.
Are our products Vegan?
All our products are vegan, except for our Beard Balms, Moustache Wax, and Golden Pomade, which contain beeswax and are therefore not vegan. Our Beard Brush and Travel Beard Brush are made with Boar Wild Bristles, but we have a Natural Vegan Brush to cover your Vegan needs :)
What are my payment options?
We accept Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, and MobilePay for Denmark.
We do not accept cash, checks, or money orders. If you have questions about a payment method not listed here, please don't hesitate to contact us.
International Shipping
We ship our items to most countries. Your country may impose customs taxes and fees on imported items. Don't hesitate to contact your local government agency for details on these fees. We always send all our orders as gifts to avoid these payments.
Shipping Costs
We charge 35DKK for orders in Denmark and 6€ | $7.5 | 5.5 GBP | 60 SEK to the rest of the world. We offer FREE shipping for all international orders over 300 DKK | 40€ | $45 | 35 GBP | 400 SEK.
Returns
All our products are thoroughly checked and revised before shipping to ensure they are 100% satisfactory. Customers have 15 days to return our product. Buyers are responsible for all shipping costs associated with returning the product. As soon as we receive the product, we will process a refund. No questions asked.
Shipping Options
All orders are processed and shipped within 24 hours. This does not include shipping and transit times. Orders will begin processing the same business day. Orders placed on a non-business day will begin processing the following business day.
Please note: These transit times are in addition to the processing and preparation time mentioned previously.
We send all our orders with a tracking number every time.
Undelivered Orders
We will ship most of our packages to the supplied shipping address; however, in some cases, you may be required to pick up your order from a parcel shop. Typos or errors in the provided address will result in the shipment being undeliverable. If a package is deemed undeliverable, the carrier will either hold the package for the customer to retrieve, discard it, or return it to Golden Beards HQ at their sole discretion. Golden Beards HQ. is not liable for packages on hold, discarded, or lost in transit. If a package is returned to us, you may request to pay the FULL shipping costs from your order, so your order will be refunded without shipping costs.
We send all our orders with a tracking number every time.