FAQ

Products

This is a very good question, What are you looking for? What kind of beard do you have? Do you like with/without smell? We have full or range Products, and you can try all of the them to fit your needs, but we are always recommend start with a Beard Starter Kit for quality and content.

We kindly recommend Beard Oil for Short Beards and Beard Balm for Bigger Beards ( they contain Beeswax, Shea Butter and Cocoa Butter) and helps to moisturise better bigger beards.

All our products are handmade by us in Copenhagen, Denmark, we buy all the ingredients and we create the product one by one, we label by hand all our products, we add them into their packaging and we are shipped by ourselves. Everything is done with a lot of love.

ALL our products are VEGAN except our Beard Balms, Moustache Wax and our Golden Pomade, they contain BEESWAX so automatically they are not VEGAN, also our Beard Brush and Travel Beard Brush are made with Boar Wild Bristles, but we have a a Natural Vegan Brush  to cover your Vegan needs :)

Purchasing

We accept Visa, MasterCard, American Express, Discover, Amazon Pay, PayPal, and MobilePay for Denmark.

We are unable to accept cash, checks, money orders. If you have questions about a method of payment not listed here, please contact us.

We ship our items to most countries. There may be some custom taxes and fees imposed by your country for imported items. Please contact your local government agency for details on these fees, we always send all our orders like gift to avoid these payments.

We charge 35DKK for orders in Denmark and 6€ | $7.5 | 5.5 GBP | 60 SEK to the rest of the world offer FREE shipping for all international orders over 300 DKK | 40€ | $45 | 35 GBP | 400 SEK

All our products are checked and revised before shipping to be sure that they are 100% ok. Customer have 15 days to return our product. Buyer should pay all the shipping costs to return and as soon as we will get the product we will send a refund. No questions asked.

All orders are processed, and shipped within 24 hours. This does not include shipping and transit times. Orders will begin processing SAME business day. Orders placed on a non business day will begin processing the following business day.

Please Note: These transit times are in addition to the processing and preparation time mentioned previously.

We send all our orders with TRACKING NUMBER always.

The shipping costs are always 5€ up to 30€. If your order costs more than 30€ then it’s free shipping around the world.

We will ship most of all our packages to the supplied shipping address, but sometimes you might be required to pick up your order from a parcel shop. Typos or errors in the supplied address will cause the shipment to be undeliverable. If a package is deemed undeliverable, the carrier will either hold the package for the customer to retrieve, discard the package, or return the package to Golden Beards HQ. at their sole discretion. Golden Beards HQ. is not liable for packages on hold, discarded, or lost in transit. If a package is returned to us, you may request to pay the FULL shipping costs from your order, so your order will be refunded without shipping costs. JFYI