Shipping policy

We charge 49DKK for orders in Denmark and 6.5€ | $7.5 | 6 GBP | 60 SEK to the rest of the world and offer FREE shipping for all international orders over 340 DKK | 45€ | $52 | 40 GBP | 421 SEK ( free shipping)

We will ship your order in less than 24 hours, For orders value more than 45€ we will ship always them with a tracking number. For orders less than 45€ depending on the country and the amount spent, we reserve to ship with an ordinary post (without tracking number)

Shipping Delays, Carrier Investigations & Refund Requests

Golden Beards works with independent shipping carriers, including DHL, Bring, UPS and PostNord, to deliver customer orders.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates unless expressly agreed otherwise.

1. Shipping Delays

Shipments may experience delays due to carrier operations, customs processing, weather conditions, peak shipping periods, or other circumstances outside our direct control.

A delay beyond the estimated delivery date does not automatically entitle the customer to an immediate refund.

2. Delivery Investigations

If a shipment is delayed, lost, or tracking information has not been updated, Golden Beards may initiate an investigation with the relevant shipping carrier (DHL, Bring, UPS or PostNord).

Customers are requested to allow a reasonable period for the investigation and resolution of the delivery issue, without prejudice to their statutory consumer rights.

3. Refund Requests for Delayed Shipments

Requests for refunds based solely on dissatisfaction with delivery delays will be assessed in accordance with the agreed delivery terms and applicable consumer protection laws.

Where permitted by applicable law, Golden Beards must be given a reasonable additional period to complete delivery before the customer may cancel the order due to delayed delivery.

4. Lost or Undelivered Shipments

If a shipment is confirmed lost, or delivery cannot be completed within the legally applicable timeframe, Golden Beards will arrange an appropriate remedy, including a replacement or refund, in accordance with applicable law.

A carrier investigation does not suspend or override any statutory deadlines or consumer rights.

5. Statutory Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights under applicable Swedish, European Union, or other consumer protection legislation.