Refund policy

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@goldenbeards.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@goldenbeards.com and send your item to

Golden Beards AB

Paternostervägen 17-19

121 49 Johanneshov

Sweden

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to: 

Golden Beards AB

Paternostervägen 17-19

121 49 Johanneshov

Sweden

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping Delays, Carrier Investigations & Refund Requests

Golden Beards works with independent shipping carriers, including DHL, Bring, UPS and PostNord, to deliver customer orders.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates unless expressly agreed otherwise.

1. Shipping Delays

Shipments may experience delays due to carrier operations, customs processing, weather conditions, peak shipping periods, or other circumstances outside our direct control.

A delay beyond the estimated delivery date does not automatically entitle the customer to an immediate refund.

2. Delivery Investigations

If a shipment is delayed, lost, or tracking information has not been updated, Golden Beards may initiate an investigation with the relevant shipping carrier (DHL, Bring, UPS or PostNord).

Customers are requested to allow a reasonable period for the investigation and resolution of the delivery issue, without prejudice to their statutory consumer rights.

3. Refund Requests for Delayed Shipments

Requests for refunds based solely on dissatisfaction with delivery delays will be assessed in accordance with the agreed delivery terms and applicable consumer protection laws.

Where permitted by applicable law, Golden Beards must be given a reasonable additional period to complete delivery before the customer may cancel the order due to delayed delivery.

4. Lost or Undelivered Shipments

If a shipment is confirmed lost, or delivery cannot be completed within the legally applicable timeframe, Golden Beards will arrange an appropriate remedy, including a replacement or refund, in accordance with applicable law.

A carrier investigation does not suspend or override any statutory deadlines or consumer rights.

5. Statutory Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights under applicable Swedish, European Union, or other consumer protection legislation.